Our Call Centers are proud to offer Avatar, a unique technology that never has a bad day! Watch our video to learn more about how you can utilize this technology for your customers.
Our Quality Commitment
Quality Assurance and Monitoring
You can be sure that all calls that we handle for you will be treated with the highest quality and control. We are ISO 9001-2000 certified, and have additional partner certifications with well known organizations.
Our QA standards are the highest in the industry.
Call Center Security
We have a highly scalable and air-tight security process that keeps your data and your customer’s data safe. We follow strict practices in our IT infrastructure which protects your data from internal and external threats.
We have the highest security standards in the industry.
Call Center Infrastructure
It’s because of our solid infrastructure, that you can rest assured that your call center is in good hands. We focus on redundancy, power, data, technology and more.
High standards for a solid infrastructure are our priority.
Recruitment and Training
We hire the best team members available following a three step process, which includes Selection, Screening and Induction. Once the team member is hired, we combine formal and informal training in a very well-planned and executed manner.
We hire the best call center representatives for you.