Financial Call Center Outsourcing Services

StraightSource® has helped thousands of companies to successfully outsource elements of their business, including their call centers. As a Top 10 Business Process Outsourcer, we have an enviable reputation for meeting both the immediate and long-term needs of our clients and we’re a leading provider of financial services call center outsourcing. We can supply your call center with the staff it needs to function effectively while maximizing both your business and your profits. Read More

By providing qualified and experienced workers for your financial services call center, you’ll be paying a lot less for staff than you would if you try to recruit employees within the country. However, you’ll be getting the same quality of work – and sometimes even better quality – without additional costs. We’ll take care of all the usual employee financial expectations, from vacation and sick pay to retirement plans, worker insurances and more.

Access to an Efficient and Proven Call Center for Financial Services at Your Fingertips

When you choose StraightSource® to provide staff for your call center, you can look forward to having the services of an ISO 9001-2000 certified organization. Plus, you’ll benefit from our forward-thinking on-the-job analysis and training services. Every call taken by our staff is recorded and inspected to identify ways that our service can be improved. This means that you’ll be getting a dynamic service that moves with the needs of your customers. We also use Avatar, a unique technology that ensures that every call is precise and compliant and provides 100% quality assurance.

Worried About Data Security? Don’t Be

We understand that when you work with finances you may be worried about data security. But there’s no need to worry. We have an airtight security process that’s designed to keep your data and that of your customers completely safe and secure. Plus, our process is highly scalable, and the strict practices followed in our IT structure ensure that your data is always protected from both internal and external threats. Put simply – we have the highest security standards in the industry.

Let Us Take Care of Your Financial Services Call Centers

StraightSource® has decades of experience in outsourcing and during our time in business, we’ve helped thousands of clients throughout the world. We work in many different sectors, including government, financial and IT. We customize our services to your needs, so you get the level and type of service that’s best for your financial services call center.

If you’d like to learn more about how StraightSource® can help you, contact us by completing the form on our website and we’ll get back to you within 24 hours.

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Why Outsource?

Many businesses feel that they can’t trust an outside team to take care of their business in the same way as their own employees. They also worry that they won’t have the same element of control. With us, there’s no need to worry. We work directly with you to ensure that all your business needs are taken care of with a dedicated and highly effective staff.

Plus, when you outsource to us, you can look forward to:

  • A highly flexible workforce that can grow and shrink as required
  • Saving money on recruiting, hiring, training, taxes, and employee benefits
  • Harnessing the experience and expertise of a company that’s already in the business
  • Less time invested on hiring, interviewing, training potential employees
  • More time to concentrate on running your business.

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Inbound Call Centers

CATI Services

Outbound Call Centers

CCTV Monitoring

Telemarketing

Email Support

Technical Support

Online Chat Support

Our Quality Commitment

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Quality Assurance and Monitoring

You can be sure that all calls that we handle for you will be treated with the highest quality and control. We are ISO 9001-2000 certified, and have additional partner certifications with well known organizations.

Our QA standards are the highest in the industry.

Call Center Security

We have a highly scalable and air-tight security process that keeps your data and your customer’s data safe. We follow strict practices in our IT infrastructure which protects your data from internal and external threats.

We have the highest security standards in the industry.

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Call Center Infrastructure

It’s because of our solid infrastructure, that you can rest assured that your call center is in good hands. We focus on redundancy, power, data, technology and more.

High standards for a solid infrastructure are our priority.

Recruitment and Training

We hire the best team members available following a three step process, which includes Selection, Screening and Induction. Once the team member is hired, we combine formal and informal training in a very well-planned and executed manner.

We hire the best call center representatives for you.

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