Outbound Call Center Services Philippines

Are you looking for flexible workers that don’t cost an arm and a leg? Then you have come to the right place. Here at StraightSource®, we provide outbound call center services in the Philippines. Outsourcing with us is the most cost-effective solution for your business.

Building the optimum workforce is easy when you are in control of your workers. Why waste money by employing too many workers? Or force your in-house employees to work under constant pressure? When you outsource, you have the flexibility to make changes as and when you need without being subject to excessive hiring and firing costs. Read More

Your Call Center Will Benefit from Outsourcing, in More Ways Than One!

Get ahead of the industry by discovering the many benefits of outsourcing. Not only will you optimize the functionality of your call center, but you’ll also save money! What could be better?

Quality Workers

Rest assured that when you choose to outsource with us at StraightSource®, you are guaranteed, high-quality workers. We provide temporary employees that work with integrity, confidentiality and the utmost professionalism.

Cheaper Labor

It is no secret that more employees equal more money, but outsourcing can be a very cost-effective solution. When you outsource you don’t need to worry about FICA taxes, health benefits or retirement packages. We take care of everything here at StraightSource®.

Flexibility

Business is unpredictable, especially in the call center industry. Some days you may make a high volume of calls with a lower success rate, other days you’ll make a lower volume of calls but convert every one. We understand this so provide flexibility with our workers. Simply tell us how many people you need and let us do the rest.

Consistency

In an outbound call center, consistency is key. Once you have selected your team, they will work only for you. In the rare instance that sickness or absence occurs, we will source a replacement to minimize downtime.

Reputation

Outsourcing can be a fantastic way to have your business recognized internationally. A mutually beneficial arrangement, you are able to offer opportunities to those in developing countries and in return, you put your name on the map and build a solid reputation.

Of all the outbound call centers in the Philippines, few can compare to ours. We have workers to cover all hours of the day and night to align with your opening hours and everyone is fully trained, highly efficient, and ready to hit the ground running. With call recording technology and secure archives, your data is safe in our hands.

Outsourcing Provides Endless Options for Your Business

There are many ways to approach outsourcing and we are here to ensure you get the best solution for your business. You have the flexibility to personalize your workers. Whether you are looking solely for temporary workers, or would prefer a temporary to permanent solution, we have you covered. Get in touch today to learn more.

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Call Center Services

  • Providing best in class Call Center support for every business need
  • With expert professionals who provide real-time reporting
  • Recorded calls with 100% quality assurance

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Inbound Call Centers

CATI Services

Outbound Call Centers

CCTV Monitoring

Telemarketing

Email Support

Technical Support

Online Chat Support

Our Quality Commitment

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Quality Assurance and Monitoring

You can be sure that all calls that we handle for you will be treated with the highest quality and control. We are ISO 9001-2000 certified, and have additional partner certifications with well known organizations.

Our QA standards are the highest in the industry.

Call Center Security

We have a highly scalable and air-tight security process that keeps your data and your customer’s data safe. We follow strict practices in our IT infrastructure which protects your data from internal and external threats.

We have the highest security standards in the industry.

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Call Center Infrastructure

It’s because of our solid infrastructure, that you can rest assured that your call center is in good hands. We focus on redundancy, power, data, technology and more.

High standards for a solid infrastructure are our priority.

Recruitment and Training

We hire the best team members available following a three step process, which includes Selection, Screening and Induction. Once the team member is hired, we combine formal and informal training in a very well-planned and executed manner.

We hire the best call center representatives for you.

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