Outsourcing Call Center Services India

When running a business, it can be hard to find a balance between front and back office duties. You want to be able to give your customers a fast and efficient service in the background whilst maintaining a good relationship with those who call in with queries. The solution? Call center outsourcing in India. Read More

Discover the Benefits of Outsourcing Call Center Services in India

That is where we come in at StraightSource®. We offer fantastic outsourcing services, connecting you with highly skilled, patient and flexible workers. Maximize the quality of your customer service whilst minimizing the cost. Sounds great, doesn’t it? That’s because it is. Our workers are able to provide service at any time of the day or night and are committed to your business. Helping to ease the pressure, your in-house employees will have more time to focus on your customers without there being a stream of calls piling up in the background.With ongoing training, call recording facilities and secure facilities, your data is untouchable here at StraightSource®. Our highly secure services have helped thousands of businesses and it’s time for you to join our success stories.

High-Quality Workers are Guaranteed

We understand the reservations that you may have when considering outsourcing but rest assured, we provide the best in the industry. The safety and functionality of your business is a priority to us, and our staff work with integrity, confidentiality and professionalism. When you choose StraightSource®, you will receive highly trained workers that are efficient and ready to hit the ground running.

By working with an outsourcing company such as ourselves, you benefit from the guarantee of quality workers. Whereas your in-house employees could have unexpected absences, you will never fall short with your outsourced workers. Once you have selected your team, they only work for your business and if a team member cannot work, we have a replacement lined up immediately to take their place to minimize downtime.

A Cost-Effective Solution for Your Business

When it comes to business, anything can happen. A call center is an unpredictable environment so having the flexibility to increase or decrease your staff is beneficial. What makes outsourcing even better is that you don’t have to pay hiring or firing costs, simply let us know how many workers you need, and we take care of the rest.

Similarly, by using our outbound call center services in India, you can say goodbye to FICA taxes, goodbye to retirement packages, goodbye to health benefits and more, and you don’t need to worry about aspects such as payroll taxes or insurances. Yes, we are serious – when you choose StraightSource®, you receive the same quality workers as your in-house employees but for a fraction of the cost. A highly cost-effective solution for your call center.

Want More Information?

Put your best foot forward and get ahead of the industry by choosing to outsource with us here at StraightSource®. Get in touch today for more information on how we can help to optimise the operation of your business.

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Call Center Services

  • Providing best in class Call Center support for every business need
  • With expert professionals who provide real-time reporting
  • Recorded calls with 100% quality assurance

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Inbound Call Centers

CATI Services

Outbound Call Centers

CCTV Monitoring

Telemarketing

Email Support

Technical Support

Online Chat Support

Our Quality Commitment

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Quality Assurance and Monitoring

You can be sure that all calls that we handle for you will be treated with the highest quality and control. We are ISO 9001-2000 certified, and have additional partner certifications with well known organizations.

Our QA standards are the highest in the industry.

Call Center Security

We have a highly scalable and air-tight security process that keeps your data and your customer’s data safe. We follow strict practices in our IT infrastructure which protects your data from internal and external threats.

We have the highest security standards in the industry.

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Call Center Infrastructure

It’s because of our solid infrastructure, that you can rest assured that your call center is in good hands. We focus on redundancy, power, data, technology and more.

High standards for a solid infrastructure are our priority.

Recruitment and Training

We hire the best team members available following a three step process, which includes Selection, Screening and Induction. Once the team member is hired, we combine formal and informal training in a very well-planned and executed manner.

We hire the best call center representatives for you.

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