LOOKING TO OUTSOURCE YOUR CALL CENTER?

Within 30 Days, Our Call Center Will Match
(Or Exceed) Your Current Service Level, While
Lowering Costs Up To 51.5%

OUR CLIENTS

Inbound Call Center Services

When you need extra staff for your inbound call center, what do you do? Do you go through the process of advertising, shortlisting, interviewing, assessing and then training the successful candidates only to find that some of your newly trained agents fall by the wayside very quickly? There is a more efficient way to staff your inbound call center and that’s by outsourcing your inbound call center services to us here at StraightSource®.

StraightSource® is a Top 10 BPO (Business Process Outsourcer) with an enviable reputation as a trusted inbound call center provider. We have many years of experience in providing high-level staff to all kinds of businesses both large and small. We can provide your call center with the agents it needs to ensure your operation runs smoothly and efficiently. By utilizing our inbound call center services, you will not only have an effective and professional inbound call center but the opportunity to maximize your business and profits.

Why Outsource Your Inbound Call Center Services?

There are many reasons to consider inbound call center outsourcing; not least that it gives you immediate access to qualified and experienced agents without needing to go down traditional recruitment routes. However, one of the biggest drivers for organizations and businesses choosing to use outsourcing is the savings that can be made on labor costs. Whether you require full-time permanent agents or temporary staff for a specific campaign, you can have the staff you need immediately and at a low cost.

The Benefits of Using Inbound Call Centre Outsourcing

Just as there are many reasons to outsource your inbound call center services, there are also many benefits of doing so.

  • You’ll have access to high-level, qualified inbound call center agents with a proven track record.
  • Costs such as payroll taxes, medical insurance and retirement plans will be taken care of by us. We’ll also take care of liability insurances, workman’s comp insurances and payment for vacations and sick pay. You simply pay a flat rate for our services.
  • The flat rate is the same whether you require agents for day or night working.
  • If one of our agents is sick or on vacation, we substitute them with another agent of the same quality. There’s no downtime to your business and it’s much easier to schedule staff to cover high and low periods.
  • You can try out new agents to see if they are a good fit for your business with a view to them becoming a permanent member of staff if that’s the best option.
  • We provide recorded calls with 100% quality assurance.

Find Out More

 

Some of the Inbound Call Center Services We Can Provide

We can provide a wide range of call center services for inbound calls including, a phone answering service, 800 answering, appointment making, upselling and cross-selling, payment collection and billing queries, event and trade show registration, order taking, product recalls, product and service information, warranty registration and more. StraightSource is one of the top global outsourcing solutions specialists in the entire world. If you are looking for an inbound call center in India, inbound call center in Philippines or anywhere in the world, Contact StraightSource. We also provide a range of other services including insurance telemarketing, mortgage process outsourcing, offshore software development or whatever you need, our world-class call center teams are here to help you grow your business. Try us for 30days!

If you need further information, please get in touch with us here at StraightSource® to discuss your needs and organize a pilot program.

Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

What Is StraightSource And Who Do We Help?

StraightSource is one of the largest outsourcing enterprises in the world. Over the last 18+ years we’ve helped more than 9,036 companies save time, increase profit, and scale much faster.

We’re dedicated to helping enterprise level companies lower operating costs and improve service quality by connecting you to the global talent pool of top experts.

Some of the industries that benefit the most from our services are Financial Services, Mortgage Services, Technology & Software, Accounting, Medical, Security, IT, and MIS Customer Service.

Trusted By Some Of The Most Iconic Companies In The World

What Makes Us Different From Every
Other Labor Outsourcing Service?

We Don’t Feel Like Outsourced Labor

StraightSource employees feel just like your own in house staff. They live further away, yet they use the same software and can be monitored just like your local team. Fast response times, easy resolutions, and seamless communication.

Top Tier Talent For A Single Flat Rate

Our people can work day or night, and you’ll only pay a low flat rate with NO upfront setup costs. Plus if an employee can’t work, we have a bench of experienced people to step in for them without any additional costs to you!

Fast Onboarding And Simple Farewells

We can have an entire project team set up within a few weeks. Once you have your chosen team, you have them for as long as you want. Just give us 30 days’ notice to end the arrangement, with no painful firing costs!

Complete Data Privacy

We have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Superstar Guarantee

We know how it is, you trust a BPO and for the first few months it’s great. You get their best resources, their best service, and all for a low price! But then you lose your star players, notice a drop in quality and realize everything is entirely out of your control.
Not with StraightSource.

With StraightSource, our unique hiring criteria and business model ensures you only get the best candidates. Before we press go, you can interview each resource to make sure they match your expectations, and if you’re ever unhappy they will be replaced.

Sleep soundly knowing that your business is in the best hands.

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

You Can Outsource Virtually Any Business Process Imaginable With StraightSource

We’ve helped more than 9,036 companies in 45 countries around the world so far… replace virtually every process in the organization from top to bottom and gain an unbeatable competitive advantage in their marketplace.

  • Call Center Services
  • Avatar Calling Service
  • Phone Answering Service
  • Up-Selling & Cross-Selling
  • 800 Answering
  • Billing Queries
  • Event & Trade Show Registration
  • Payment Collection
  • Rebate Processing
  • Product Recalls
  • Order Taking
  • Product & Service Information
  • Sales Closing Services
  • Scheduling Appointments
  • Directory Inquiries
  • Charge Back Handling
  • Job Dispatch
  • Warranty Registration
  • Appointment Setting
  • Lead Generation
  • B2C & B2B Customer Acquisition
  • Cold Calling Campaigns
  • Direct Sales
  • Information Gathering
  • Service Follow-ups
  • Market Research & Surveys
  • Customer Loyalty
  • Telesurveys
  • Sales Verification
  • Welcome Call
  • E-mail Follow up
  • Direct Mail Follow up
  • Sales Lead Follow up
  • Product or Service Promotion
  • Debt Collection
  • Database Development
  • Warm Sales Calls
  • Lead Generation
  • Fund Raising
  • Sales Calls
  • Data Collection
  • Customer Service
  • Membership Renewal
  • Mortgage Services
  • Mortgage Lead Generation
  • Mortgage Loan Processing
  • Post Mortgage Closing
  • Mortgage Underwriting
  • Title Services
  • Mortgage Closing
  • Mortgage Appraisals
  • Financial Services
  • Bookkeeping
  • CATI Services
  • Accounting
  • CCTV Monitoring
  • Tax Processing
  • Email Support
  • Invoice Processing
  • Software Development
  • Engineering Services
  • Mechanical Engineering
  • Structural Engineering
  • Architectural Engineering
  • Civil Engineering
  • Electrical Engineering
  • Desktop Publishing
  • Travel Arrangements
  • Schedule Appointments
  • Internet Research
  • Email Correspondence
  • Data Entry
  • Transcription
  • Plan Events
  • Recruiting Processes
  • External Sourcing
  • Client Facing Contract Recruiters
  • On-Site Sourcing
  • Recruiting Team Training
  • IT Staffing Services
  • ATS Cleaning
  • Team Behavioral Interview Training
  • Medical Billing & Coding
  • Teleradiology Services
  • Medical Transcription
  • Healthcare Software
  • Healthcare Claims Adjudication
  • Medical Animation & Illustration
  • Video Production
Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Outsource Your Call Center
In 3 Easy Steps

1

Try Our Top Talent With A 30-Day Pilot Program

Worried about getting locked into a long-term contract if you try outsourcing? Not with StraightSource. You can simply take a 30-day trial of our service with a no-obligation pilot program and experience the quality first-hand.

2

Meet And Select Your Desired Call Center Team

You have complete control over your outsourced team. You can meet each member, choose the ones you connect with, and keep them as long as you want. They won’t work for anyone else while they’re a part of your organization.

 

3

Save Time, Slash Costs And Scale Fast

Now you can really begin building out your team of outsourced services. Bolster your local staff, or completely replace each department one by one to maximize your cost savings and performance. It gives you unprecedented scalability.

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

OUR CLIENTS

Don’t take our word for it…

I have been completely satisfied. The representatives are quick and easy to work with.

Technology Solutions Company

While our staff were on leave, StraightSource managed our technical support and development so that our deliverables could still be met on time!

Banking Solutions Provider

The StraightSource agents managed to double our sales over the last 6 months and we have decreased our costs by 30%!

Broadband Carrier

We were able to reduce our operational costs by 40% by Outsourcing Underwriting Support Services to StraightSource!

Residential Lenders

The StraightSource Team created our Office 365 environment and seamlessly migrating all our end-users with minimal downtime.

Pharmaceutical Company

Their agents always make a 100% consistent pitch that was positive, with a clean, clear voice that was always warm and friendly.

Broadband Carrier

These Are The Questions We Get Asked The Most

Won’t I Lose Control Of My Business?

Just like having your people upstairs, across the street, or across the country, your outsourced labor will work from your software, your hours, be managed by your management team, and have the same security measures. You will always be in control!

Why Should I Outsource When I Could Just Hire In-House?

Outsourcing labor is extremely lower cost more effective, easy on easy off hiring, no need for HR, Staffing, plus you pay just one flat hourly rate, so no faculty costs, Tax's, insurance, or need for benefits.

Can I Outsource Even If I’m A Small Business?

With Straightsource labor (all of your positions in your company can be outsourced), your small business will be far more profitable and can grow at the rate you want without being saddled with office space, and high labor costs

Which Services Or Tasks Should I Outsource?

Any task or service where you don't need a live person standing in front of your client can be outsourced!

How Much Access Should I Give To My Outsourcing Partner?

Our people work for you full time, so they would have the same access as an in-house employee would need.

How Do You Ensure That Your Data And Your Business Are Safe?

Our facilities have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.

Ready To Slash Call Center Costs Without Sacrificing Service Quality

We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.

Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.

 

Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!

Try us risk free for 30 days

Outsourcing that feels like an inhouse team