When you need extra staff for your inbound call center, what do you do? Do you go through the process of advertising, shortlisting, interviewing, assessing and then training the successful candidates only to find that some of your newly trained agents fall by the wayside very quickly? There is a more efficient way to staff your inbound call center and that’s by outsourcing your inbound call center services to us here at StraightSource®.
StraightSource® is a Top 10 BPO (Business Process Outsourcer) with an enviable reputation as a trusted inbound call center provider. We have many years of experience in providing high-level staff to all kinds of businesses both large and small. We can provide your call center with the agents it needs to ensure your operation runs smoothly and efficiently. By utilizing our inbound call center services, you will not only have an effective and professional inbound call center but the opportunity to maximize your business and profits.
There are many reasons to consider inbound call center outsourcing; not least that it gives you immediate access to qualified and experienced agents without needing to go down traditional recruitment routes. However, one of the biggest drivers for organizations and businesses choosing to use outsourcing is the savings that can be made on labor costs. Whether you require full-time permanent agents or temporary staff for a specific campaign, you can have the staff you need immediately and at a low cost.
Just as there are many reasons to outsource inbound call center services, there are also many benefits of doing so.
We can provide a wide range of call center services for inbound calls, including a phone answering service, 800 answering, appointment making, upselling and cross-selling, payment collection and billing queries, event and trade show registration, order taking, product recalls, product and service information, warranty registration and more. StraightSource is one of the top global outsourcing solutions specialists in the entire world. If you are looking for an inbound call center in India, inbound call center in Philippines or anywhere in the world, Contact StraightSource. We also provide a range of other services including insurance telemarketing, mortgage process outsourcing, offshore software development or whatever you need, our world-class call center teams are here to help you grow your business. Try us for 30days!
If you need further information, please get in touch with us here at StraightSource® to discuss your needs and organize a pilot program.
Outsourcing that feels like an inhouse team
StraightSource is one of the largest outsourcing enterprises in the world. Over the last 18+ years we’ve helped more than 9,036 companies save time, increase profit, and scale much faster.
We’re dedicated to helping enterprise level companies lower operating costs and improve service quality by connecting you to the global talent pool of top experts.
Some of the industries that benefit the most from our services are Financial Services, Mortgage Services, Technology & Software, Accounting, Medical, Security, IT, and MIS Customer Service.
Outsourcing that feels like an inhouse team
We know how it is, you trust a BPO and for the first few months it’s great. You get their best resources, their best service, and all for a low price! But then you lose your star players, notice a drop in quality and realize everything is entirely out of your control.
Not with StraightSource.
With StraightSource, our unique hiring criteria and business model ensures you only get the best candidates. Before we press go, you can interview each resource to make sure they match your expectations, and if you’re ever unhappy they will be replaced.
Sleep soundly knowing that your business is in the best hands.
Outsourcing that feels like an inhouse team
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Worried about getting locked into a long-term contract if you try outsourcing? Not with StraightSource. You can simply take a 30-day trial of our service with a no-obligation pilot program and experience the quality first-hand.
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You have complete control over your outsourced team. You can meet each member, choose the ones you connect with, and keep them as long as you want. They won’t work for anyone else while they’re a part of your organization.
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Now you can really begin building out your team of outsourced services. Bolster your local staff, or completely replace each department one by one to maximize your cost savings and performance. It gives you unprecedented scalability.
Outsourcing that feels like an inhouse team
Just like having your people upstairs, across the street, or across the country, your outsourced labor will work from your software, your hours, be managed by your management team, and have the same security measures. You will always be in control!
Outsourcing labor is extremely lower cost more effective, easy on easy off hiring, no need for HR, Staffing, plus you pay just one flat hourly rate, so no faculty costs, Tax's, insurance, or need for benefits.
With Straightsource labor (all of your positions in your company can be outsourced), your small business will be far more profitable and can grow at the rate you want without being saddled with office space, and high labor costs
Any task or service where you don't need a live person standing in front of your client can be outsourced!
Our people work for you full time, so they would have the same access as an in-house employee would need.
Our facilities have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.
We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.
Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.
Outsourcing that feels like an inhouse team
