Inbound Call Center Services
When you need extra staff for your inbound call center, what do you do? Do you go through the process of advertising, shortlisting, interviewing, assessing and then training the successful candidates only to find that some of your newly trained agents fall by the wayside very quickly? There is a more efficient way to staff your inbound call center and that’s by outsourcing your inbound call center services to us here at StraightSource®.
StraightSource® is a Top 10 BPO (Business Process Outsourcer) with an enviable reputation as a trusted inbound call center provider. We have many years of experience in providing high-level staff to all kinds of businesses both large and small. We can provide your call center with the agents it needs to ensure your operation runs smoothly and efficiently. By utilizing our inbound call center services, you will not only have an effective and professional inbound call center but the opportunity to maximize your business and profits.
Why Outsource Your Inbound Call Center Services?
There are many reasons to consider inbound call center outsourcing; not least that it gives you immediate access to qualified and experienced agents without needing to go down traditional recruitment routes. However, one of the biggest drivers for organizations and businesses choosing to use outsourcing is the savings that can be made on labor costs. Whether you require full-time permanent agents or temporary staff for a specific campaign, you can have the staff you need immediately and at a low cost.
The Benefits of Using Inbound Call Centre Outsourcing
Just as there are many reasons to outsource inbound call center services, there are also many benefits of doing so.
- You’ll have access to high-level, qualified inbound call center agents with a proven track record.
- Costs such as payroll taxes, medical insurance and retirement plans will be taken care of by us. We’ll also take care of liability insurances, workman’s comp insurances and payment for vacations and sick pay. You simply pay a flat rate for our services.
- The flat rate is the same whether you require agents for day or night working.
- If one of our agents is sick or on vacation, we substitute them with another agent of the same quality. There’s no downtime to your business and it’s much easier to schedule staff to cover high and low periods.
- You can try out new agents to see if they are a good fit for your business with a view to them becoming a permanent member of staff if that’s the best option.
- We provide recorded calls with 100% quality assurance.
Some of the Inbound Call Center Services We Can Provide
We can provide a wide range of call center services for inbound calls, including a phone answering service, 800 answering, appointment making, upselling and cross-selling, payment collection and billing queries, event and trade show registration, order taking, product recalls, product and service information, warranty registration and more. StraightSource is one of the top global outsourcing solutions specialists in the entire world. If you are looking for an inbound call center in India, inbound call center in Philippines or anywhere in the world, Contact StraightSource. We also provide a range of other services including insurance telemarketing, mortgage process outsourcing, offshore software development or whatever you need, our world-class call center teams are here to help you grow your business. Try us for 30days!
If you need further information, please get in touch with us here at StraightSource® to discuss your needs and organize a pilot program.