OUR SERVICES

Achieve Your
Strategic Goals Faster
With Business
Process Outsourcing

By
StraightSource

IT Help Desk Outsourcing

In an increasingly technological society, a large number of businesses use technology in most of their day-to-day operations. Therefore, in order for this to run smoothly, workers must have consistent and reliable help desk support. This ensures that when matters arise, they are resolved quickly and easily to minimize downtime. IT service desk outsourcing is the most cost-effective solution to guarantee quality, round the clock support.

When it comes to outsourcing, few companies compare to us here at StraightSource®. We are proud to have helped thousands of businesses across a range of industries, and this number is continuously growing. Read More

Discover the Benefits of IT Service Desk Outsourcing With StraightSource®

Whatever your industry, you can benefit from outsourcing in many ways. Of all IT help desk outsourcing companies, StraightSource® is the best. Discover why our clients choose to outsource with us below.

Save Costs

In-house IT costs can be a large expense in your annual budget, especially when you consider the employee perks too. By outsourcing your IT help desk, you can say goodbye to health benefits, goodbye to retirement benefits and goodbye to FICA taxes. We do not charge for payroll taxes, insurances, sick leave and more, leaving you with a single low flat rate.

Round the Clock Support

Difficulties can arise at any time of the day or night, and it is important to identify and resolve issues promptly to minimize disruption to your business. We provide workers that can support you at all hours ensuring that your business can run uninterrupted. As a result of the continuous cover, there is no limit to your working hours. Even when logging on remotely or outside peak hours, your employees can work with their mind at ease.

Quality Workers and Equipment

Rest assured that we provide only skillful, trained workers. Each and every team member works with integrity, professionalism and efficiency and uses top-rated equipment to provide you with the best support possible. In addition to this, our offices and equipment are safe and secure, ensuring your data is protected.

A Consistent Workforce

When you choose StraightSource®, you benefit from a consistent workforce. This means that once you have chosen your team, they are yours and only yours for as long as you like. This consistency allows them to adopt your values and grow with your business to provide comprehensive support. You benefit from being in complete control of your workers and can increase or decrease numbers easily, without stress or hefty charges.

International Reputation

Let’s not forget that when you choose to outsource with StraightSource®, you are taking your brand internationally as we have offices based in a number of countries including India, the Philippines and Thailand. Develop an international reputation whilst providing opportunities to less developed countries – a win-win situation.

Get in Touch to Learn More About IT Help Desk Outsourcing!

Maximize your IT help desk whilst minimizing costs by outsourcing workers today. Speak to our friendly team to discover how we can support you and your business.

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Specialist Services
Our Clients Love The Most

Call Center

Need help with inbound
or outbound calls?

Customer service specialists, appointment setting, or just someone professional to answer the phones?

Whatever you need, our world-class call center teams and Avatar service are here to help grow your business.

You have over 75 different categories of phone services at your disposal with StraightSource.

Mortgage Services

Need expert help with processing
mortgages for your clients?

We have a vast team of qualified mortgage specialists who can handle mortgage processing, indexing, appraisal review, mortgage QA, compliance audits, underwriting, pre closing, and post closing services within the United States.

Outsource the tedious tasks, expand your business and save up to $29,860 per employee!

Software Development

Need software created for
your company or team?

Have you been tasked with redeveloping your website? Maybe your company wants to bring out a new mobile app? Or do you need some custom software created for your company processes?

Save a huge amount of time and money with our highly trained software development team. We can fill out the gaps in your internal team, or completely replace them – it’s up to you!

Avatar

Wish every call your team made or received had a successful outcome?

That’s what our revolutionary service Avatar is designed to do. It’s an innovative service that gives our call operators the ability to run every call as perfectly as possible.

It can help your team reduce call time, close more leads, and save broken relationships from the brink of collapse…

All while slashing costs by up to 51.5%!

Our clients

You Can Outsource Virtually Any Business Process Imaginable With StraightSource

We’ve helped more than 9,036 companies in 45 countries around the world so far… replace virtually every process in the organization from top to bottom and gain an unbeatable competitive advantage in their marketplace.

  • Call Center Services
  • Avatar Calling Service
  • Phone Answering Service
  • Up-Selling & Cross-Selling
  • 800 Answering
  • Billing Queries
  • Event & Trade Show Registration
  • Payment Collection
  • Rebate Processing
  • Product Recalls
  • Order Taking
  • Product & Service Information
  • Sales Closing Services
  • Scheduling Appointments
  • Directory Inquiries
  • Charge Back Handling
  • Job Dispatch
  • Warranty Registration
  • Appointment Setting
  • Lead Generation
  • B2C & B2B Customer Acquisition
  • Cold Calling Campaigns
  • Direct Sales
  • Information Gathering
  • Service Follow-ups
  • Market Research & Surveys
  • Customer Loyalty
  • Telesurveys
  • Sales Verification
  • Welcome Call
  • E-mail Follow up
  • Direct Mail Follow up
  • Sales Lead Follow up
  • Product or Service Promotion
  • Debt Collection
  • Database Development
  • Warm Sales Calls
  • Lead Generation
  • Fund Raising
  • Sales Calls
  • Data Collection
  • Customer Service
  • Membership Renewal
  • Mortgage Services
  • Mortgage Lead Generation
  • Mortgage Loan Processing
  • Post Mortgage Closing
  • Mortgage Underwriting
  • Title Services
  • Mortgage Closing
  • Mortgage Appraisals
  • Financial Services
  • Bookkeeping
  • CATI Services
  • Accounting
  • CCTV Monitoring
  • Tax Processing
  • Email Support
  • Invoice Processing
  • Software Development
  • Engineering Services
  • Mechanical Engineering
  • Structural Engineering
  • Architectural Engineering
  • Civil Engineering
  • Electrical Engineering
  • Desktop Publishing
  • Travel Arrangements
  • Schedule Appointments
  • Internet Research
  • Email Correspondence
  • Data Entry
  • Transcription
  • Plan Events
  • Recruiting Processes
  • External Sourcing
  • Client Facing Contract Recruiters
  • On-Site Sourcing
  • Recruiting Team Training
  • IT Staffing Services
  • ATS Cleaning
  • Team Behavioral Interview Training
  • Medical Billing & Coding
  • Teleradiology Services
  • Medical Transcription
  • Healthcare Software
  • Healthcare Claims Adjudication
  • Medical Animation & Illustration
  • Video Production
Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Ready To Slash Operating Costs While Improving Service Quality?

We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.

Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.

 

Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!

Try us risk free for 30 days

Outsourcing that feels like an inhouse team