Achieve Your
Strategic Goals Faster
With Business
Process Outsourcing


IT Support & Help Desk Outsourcing

In an increasingly technological society, a large number of businesses use technology in most of their day-to-day operations. Therefore, in order for this to run smoothly, workers must have consistent and reliable help desk support. This ensures that when matters arise, they are resolved quickly and easily to minimize downtime. IT service desk outsourcing is the most cost-effective solution to guarantee quality, round the clock support.

When it comes to outsourcing, few companies compare to us here at StraightSource®. We are proud to have helped thousands of businesses across a range of industries, and this number is continuously growing. Read More

Discover the Benefits of IT Service Desk Outsourcing With StraightSource®

Whatever your industry, you can benefit from outsourcing in many ways. Of all IT help desk outsourcing companies, StraightSource® is the best. Discover why our clients choose to outsource with us below.

Save Costs

In-house IT costs can be a large expense in your annual budget, especially when you consider the employee perks too. By outsourcing your IT help desk, you can say goodbye to health benefits, goodbye to retirement benefits and goodbye to FICA taxes. We do not charge for payroll taxes, insurances, sick leave and more, leaving you with a single low flat rate.

Round the Clock Support

Difficulties can arise at any time of the day or night, and it is important to identify and resolve issues promptly to minimize disruption to your business. We provide workers that can support you at all hours ensuring that your business can run uninterrupted. As a result of the continuous cover, there is no limit to your working hours. Even when logging on remotely or outside peak hours, your employees can work with their mind at ease.

Quality Workers and Equipment

Rest assured that we provide only skillful, trained workers. Each and every team member works with integrity, professionalism and efficiency and uses top-rated equipment to provide you with the best support possible. In addition to this, our offices and equipment are safe and secure, ensuring your data is protected.

A Consistent Workforce

When you choose StraightSource®, you benefit from a consistent workforce. This means that once you have chosen your team, they are yours and only yours for as long as you like. This consistency allows them to adopt your values and grow with your business to provide comprehensive support. You benefit from being in complete control of your workers and can increase or decrease numbers easily, without stress or hefty charges.

International Reputation

Let’s not forget that when you choose to outsource with StraightSource®, you are taking your brand internationally as we have offices based in a number of countries including India, the Philippines and Thailand. Develop an international reputation whilst providing opportunities to less developed countries – a win-win situation.

Outsourced IT Support Services

In current times, all businesses have technological elements and will be in need of IT support at some stage or another. Most businesses set up this support by way of a help desk, where consistent support is on hand for employees, and this is run by industry experts who have intensive knowledge of both hardware and software. Whilst some businesses opt for an in-house help desk, this option does not suit everyone. Those seeking a more efficient, cost-effective solution choose IT support outsourcing with us here at StraightSource®.

That’s right, we provide you with a range of quality workers who are knowledgeable, experienced, skillful and able to provide consistent, round the clock support. We help thousands of businesses across a variety of industries optimize their support services and invite you to join them.

Putting You in Control of Your Workforce

Business is an unpredictable and ever-changing environment. Some days may be quiet and uneventful, other times you may be overwhelmed with the need for support. Choosing outsourced IT support services provides you with flexibility and the option to increase or decrease your workers without being subject to the charges involved with hiring and firing.

If you are launching a new product or service or are expecting a large amount of pressure on your technology, simply get in touch and we will increase your workers without stress. On the contrary, if you are experiencing a lull in technological issues, we can decrease your team as instructed. Whether you are outsourcing to support your in-house team or outsourcing your entire IT help desk, our flexibility ensures that everyone is working comfortably – not sitting twiddling their thumbs and not under extreme pressure.

IT Support Outsourcing – A Cost-Effective Solution for Every Business

An in-house IT support desk is not always the best option. Whether you are a small to medium enterprise with limited resources and employees or a larger business that needs increased support, outsourcing is a cost-effective solution.

When you choose StraightSource®, you no longer have to worry about health benefits, retirement packages, paid vacation days or FICA taxes. That’s right, although you receive the same workers day in, day out, we take care of the finer details. A cost-effective solution, we don’t even charge for payroll taxes, insurances, sick leave and more, resulting in just a low flat rate. What could be better?

Why waste resources on a new employee – the long and costly hiring process and the time spent undergoing training, to find out that they are not a good fit for your business? When you outsource with us here at StraightSource®, you are guaranteed highly trained, efficient and reliable workers. A lot of our clients utilize our global outsourcing services as a trial run for potential full-time workers. If they don’t work out, you have not wasted your resources and if you decide to offer a permanent solution, you have the confidence that they are an asset to your company.

Looking For IT Support Companies? Get in Touch Today!

Learn more about how outsourcing your IT services can be beneficial for your business by getting in touch today.

StraightSource is one of the top global outsourcing solutions providers in the entire world. So whether you are looking for outsourcing software development, mortgage process outsourcing, call center outsourcing services, telemarketing outsourcing services or whatever you need, our world-class call center teams are here to help you grow your business. Try us for 30days!

Get in Touch to Learn More About IT Help Desk Outsourcing!

Maximize your IT help desk whilst minimizing costs by outsourcing workers today. Speak to our friendly team to discover how we can support you and your business.

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Specialist Services
Our Clients Love The Most

Call Center

Need help with inbound
or outbound calls?

Customer service specialists, appointment setting, or just someone professional to answer the phones?

Whatever you need, our world-class call center teams and Avatar service are here to help grow your business.

You have over 75 different categories of phone services at your disposal with StraightSource.

Mortgage Services

Need expert help with processing
mortgages for your clients?

We have a vast team of qualified mortgage specialists who can handle mortgage processing, indexing, appraisal review, mortgage QA, compliance audits, underwriting, pre closing, and post closing services within the United States.

Outsource the tedious tasks, expand your business and save up to $29,860 per employee!

Software Development

Need software created for
your company or team?

Have you been tasked with redeveloping your website? Maybe your company wants to bring out a new mobile app? Or do you need some custom software created for your company processes?

Save a huge amount of time and money with our highly trained software development team. We can fill out the gaps in your internal team, or completely replace them – it’s up to you!


Wish every call your team made or received had a successful outcome?

That’s what our revolutionary service Avatar is designed to do. It’s an innovative service that gives our call operators the ability to run every call as perfectly as possible.

It can help your team reduce call time, close more leads, and save broken relationships from the brink of collapse…

All while slashing costs by up to 51.5%!

Our clients

You Can Outsource Virtually Any Business Process Imaginable With StraightSource

We’ve helped more than 9,036 companies in 45 countries around the world so far… replace virtually every process in the organization from top to bottom and gain an unbeatable competitive advantage in their marketplace.

  • Call Center Services
  • Avatar Calling Service
  • Phone Answering Service
  • Up-Selling & Cross-Selling
  • 800 Answering
  • Billing Queries
  • Event & Trade Show Registration
  • Payment Collection
  • Rebate Processing
  • Product Recalls
  • Order Taking
  • Product & Service Information
  • Sales Closing Services
  • Scheduling Appointments
  • Directory Inquiries
  • Charge Back Handling
  • Job Dispatch
  • Warranty Registration
  • Appointment Setting
  • Lead Generation
  • B2C & B2B Customer Acquisition
  • Cold Calling Campaigns
  • Direct Sales
  • Information Gathering
  • Service Follow-ups
  • Market Research & Surveys
  • Customer Loyalty
  • Telesurveys
  • Sales Verification
  • Welcome Call
  • E-mail Follow up
  • Direct Mail Follow up
  • Sales Lead Follow up
  • Product or Service Promotion
  • Debt Collection
  • Database Development
  • Warm Sales Calls
  • Lead Generation
  • Fund Raising
  • Sales Calls
  • Data Collection
  • Customer Service
  • Membership Renewal
  • Mortgage Services
  • Mortgage Lead Generation
  • Mortgage Loan Processing
  • Post Mortgage Closing
  • Mortgage Underwriting
  • Title Services
  • Mortgage Closing
  • Mortgage Appraisals
  • Financial Services
  • Bookkeeping
  • CATI Services
  • Accounting
  • CCTV Monitoring
  • Tax Processing
  • Email Support
  • Invoice Processing
  • Software Development
  • Engineering Services
  • Mechanical Engineering
  • Structural Engineering
  • Architectural Engineering
  • Civil Engineering
  • Electrical Engineering
  • Desktop Publishing
  • Travel Arrangements
  • Schedule Appointments
  • Internet Research
  • Email Correspondence
  • Data Entry
  • Transcription
  • Plan Events
  • Recruiting Processes
  • External Sourcing
  • Client Facing Contract Recruiters
  • On-Site Sourcing
  • Recruiting Team Training
  • IT Staffing Services
  • ATS Cleaning
  • Team Behavioral Interview Training
  • Medical Billing & Coding
  • Teleradiology Services
  • Medical Transcription
  • Healthcare Software
  • Healthcare Claims Adjudication
  • Medical Animation & Illustration
  • Video Production
Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Ready To Slash Operating Costs While Improving Service Quality?

We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.

Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.


Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!

Try us risk free for 30 days

Outsourcing that feels like an inhouse team