When running a business, it can be hard to find a balance between front and back office duties. You want to be able to give your customers a fast and efficient service in the background whilst maintaining a good relationship with those who call in with queries. The solution? Call center outsourcing in India.
That is where we come in at StraightSource®. We offer fantastic outsourcing services, connecting you with highly skilled, patient and flexible workers. Maximize the quality of your customer service whilst minimizing the cost. Sounds great, doesn’t it? That’s because it is. Our workers are able to provide service at any time of the day or night and are committed to your business. Helping to ease the pressure, your in-house employees will have more time to focus on your customers without there being a stream of calls piling up in the background.
With ongoing training, call recording facilities and secure facilities, your data is untouchable here at StraightSource®. Our highly secure services have helped thousands of businesses and it’s time for you to join our success stories.
We understand the reservations that you may have when considering outsourcing but rest assured, we provide the best in the industry. The safety and functionality of your business is a priority to us, and our staff work with integrity, confidentiality and professionalism. When you choose StraightSource®, you will receive highly trained workers that are efficient and ready to hit the ground running.
By working with an outsourcing company such as ourselves, you benefit from the guarantee of quality workers. Whereas your in-house employees could have unexpected absences, you will never fall short with your outsourced workers. Once you have selected your team, they only work for your business and if a team member cannot work, we have a replacement lined up immediately to take their place to minimize downtime.
When it comes to business, anything can happen. A call center is an unpredictable environment so having the flexibility to increase or decrease your staff is beneficial. What makes outsourcing even better is that you don’t have to pay hiring or firing costs, simply let us know how many workers you need, and we take care of the rest.
Similarly, by using our outsourcing call center services in India, you can say goodbye to FICA taxes, goodbye to retirement packages, goodbye to health benefits and more, and you don’t need to worry about aspects such as payroll taxes or insurances. Yes, we are serious – when you choose StraightSource®, you receive the same quality workers as your in-house employees but for a fraction of the cost. A highly cost-effective solution for your call center.
Put your best foot forward and get ahead of the industry by choosing to outsource with us here at StraightSource®. Get in touch today for more information on how we can help to optimise the operation of your business. We also deliver high-quality call center outsourcing services in Thailand. Additionally, We specialise in financial call center outsourcing services, mortgage outsourcing services & telemarketing services across the world.
Outsourcing that feels like an inhouse team
StraightSource is one of the largest outsourcing enterprises in the world. Over the last 18+ years we’ve helped more than 9,036 companies save time, increase profit, and scale much faster.
We’re dedicated to helping enterprise level companies lower operating costs and improve service quality by connecting you to the global talent pool of top experts.
Some of the industries that benefit the most from our services are Financial Services, Mortgage Services, Technology & Software, Accounting, Medical, Security, IT, and MIS Customer Service.
Outsourcing that feels like an inhouse team
We know how it is, you trust a BPO and for the first few months it’s great. You get their best resources, their best service, and all for a low price! But then you lose your star players, notice a drop in quality and realize everything is entirely out of your control.
Not with StraightSource.
With StraightSource, our unique hiring criteria and business model ensures you only get the best candidates. Before we press go, you can interview each resource to make sure they match your expectations, and if you’re ever unhappy they will be replaced.
Sleep soundly knowing that your business is in the best hands.
Outsourcing that feels like an inhouse team
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Worried about getting locked into a long-term contract if you try outsourcing? Not with StraightSource. You can simply take a 30-day trial of our service with a no-obligation pilot program and experience the quality first-hand.
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You have complete control over your outsourced team. You can meet each member, choose the ones you connect with, and keep them as long as you want. They won’t work for anyone else while they’re a part of your organization.
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Now you can really begin building out your team of outsourced services. Bolster your local staff, or completely replace each department one by one to maximize your cost savings and performance. It gives you unprecedented scalability.
Outsourcing that feels like an inhouse team
Just like having your people upstairs, across the street, or across the country, your outsourced labor will work from your software, your hours, be managed by your management team, and have the same security measures. You will always be in control!
Outsourcing labor is extremely lower cost more effective, easy on easy off hiring, no need for HR, Staffing, plus you pay just one flat hourly rate, so no faculty costs, Tax's, insurance, or need for benefits.
With Straightsource labor (all of your positions in your company can be outsourced), your small business will be far more profitable and can grow at the rate you want without being saddled with office space, and high labor costs
Any task or service where you don't need a live person standing in front of your client can be outsourced!
Our people work for you full time, so they would have the same access as an in-house employee would need.
Our facilities have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.
We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.
Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.
Outsourcing that feels like an inhouse team
