You Can Outsource 75 Different Call Center Services To Global Experts For Pennies On The Dollar
We’re not talking about old off-shore call centers you’re probably thinking of.
The ones where the operators can’t communicate clearly in your local language…
Sound like they have no idea what they’re doing on the phone…
And make your customers hang up in frustration without having their issues resolved.
Those call centers end up destroying your reputation and cost you more than the money you saved by using them in the first place.
We use a global talent pool of the top candidates in the world.
They’re highly trained in skill sets ranging from sales calls, technical support, customer service, telemarketing, data collection, escalated calls and so much more.
Every aspect of a call center you could ever want is at your fingertips…
Available whenever you need them – without the hassle of hiring local employees like facility costs, payroll taxes, liability insurance, health benefits, 401ks, paying for back up’s when your team is sick or on vacation, or on leave.
Why stay stuck in the old way of doing business when the leading organizations operate at up to HALF the costs you do?
Smart companies who survive and thrive in the new economy are those who act the fastest…
You can trial our outsourcing team by adding a new phone support service your organization needs…
Then once you experience the quality and see the cost savings in real life…
You can begin replacing your local teams to maximize the savings and reduce your operating costs even further.
It’s the key to giving your enterprise an unbeatable competitive advantage in the marketplace…
And you’ll be ready to handle any challenge the new global economy throws at you.
At StraightSource, we’ve helped to ease the growth of thousands of companies. Good business has everything to do with pressure. Under the perfect amount of pressure, your business will have a steady stream of demand which matches your available labor and talent. Too little pressure and you’re paying your employees to scroll through social media half the time, which usually leads nowhere good. Under excessive pressure, your business is forced to grow and meet increasing demand without also increasing costs by the same amount, which would make the growth pointless in the first place. In other words, you want to spend less while supplying more.
That’s where our call center outsourcing services come in. Our workers will cost you much less than it would to expand your company using employees from within the country. By receiving their worker benefits from us, this outsourced labor delivers the same quality of work with speed but without additional cost. These workers will not appear in FICA taxes, and they won’t require retirement plans from you. That alone is a sizable chunk of budget saved.
Most businesses that are innovative enough to seek out global call center services grow faster and smoother than those that do not, and they also gain much more renown both within the country and internationally. Simply put, we’ve helped household names with our outsource call center service. It’s that straightforward.
Quality Assured, Workers Improved
Our call centers are ISO 9001-2000 certified, among other more local qualifications. All our calls are used to improve our process, and our training never plateaus. Each time one of our workers fields a call, we make sure it’s recorded and thoroughly inspected for new opportunities.
Have customers started showing a clear trend of preference, for instance? Do they prefer more animated representatives, or do they feel more at ease with a calm, moderated voice? Do they prefer efficiency or an element of human connection? How can we balance the two perfectly? These are just some of the ways in which we’re always getting better.
A Well-Oiled & Reliable Call Center Outsourcing Company
Part of our commitment to constant improvement involves eliminating redundancy. If we have steps that serve neither you nor your customers, they’re carefully scrutinized for opportunities, and if none are there, then they’re simply removed for efficiency’s sake. If our software is no longer delivering the sort of quality we hold ourselves to, we upgrade to the latest tech. If our department is simply larger than is justifiable, we look for the best areas to downsize.
Best of all, all this infrastructure is ours to worry about. Your company doesn’t have to stress over a department that it doesn’t strictly employ, which frees up the time of your executives to worry about other areas of the business. Of course, if you’re not confident in one of call centers despite all this, we simply find you another one that meshes more with your company. As one of the most reliable and widespread call center outsourcing companies, we understand that even the best-run call center won’t overcome a simple difference of practices and specializations.
Looking For A Call Center Outsourcing Company? Contact Us to Get Started
StraightSource is one of the largest outsourcing enterprises in the world. Over the last 18+ years we’ve helped more than 9,036 companies save time, increase profit, and scale much faster.
We’re dedicated to helping enterprise level companies lower operating costs and improve service quality by connecting you to the global talent pool of top experts.
Some of the industries that benefit the most from our services are Financial Services, Mortgage Services, Technology & Software, Accounting, Medical, Security, IT, and MIS Customer Service.
Trusted By Some Of The Most Iconic Companies In The World
What Makes Us Different From Every
Other Labor Outsourcing Service?
We Don’t Feel Like Outsourced Labor
StraightSource employees feel just like your own in house staff. They live further away, yet they use the same software and can be monitored just like your local team. Fast response times, easy resolutions, and seamless communication.
Top Tier Talent For A Single Flat Rate
Our people can work day or night, and you’ll only pay a low flat rate with NO upfront setup costs. Plus if an employee can’t work, we have a bench of experienced people to step in for them without any additional costs to you!
Fast Onboarding And Simple Farewells
We can have an entire project team set up within a few weeks. Once you have your chosen team, you have them for as long as you want. Just give us 30 days’ notice to end the arrangement, with no painful firing costs!
Complete Data Privacy
We have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.
We know how it is, you trust a BPO and for the first few months it’s great. You get their best resources, their best service, and all for a low price! But then you lose your star players, notice a drop in quality and realize everything is entirely out of your control. Not with StraightSource.
With StraightSource, our unique hiring criteria and business model ensures you only get the best candidates. Before we press go, you can interview each resource to make sure they match your expectations, and if you’re ever unhappy they will be replaced.
Sleep soundly knowing that your business is in the best hands.
You Can Outsource Virtually Any BusinessProcess Imaginable With StraightSource
We’ve helped more than 9,036 companies in 45 countries around the world so far… replace virtually every process in the organization from top to bottom and gain an unbeatable competitive advantage in their marketplace.
Worried about getting locked into a long-term contract if you try outsourcing? Not with StraightSource. You can simply take a 30-day trial of our service with a no-obligation pilot program and experience the quality first-hand.
Meet And Select Your Desired Call Center Team
You have complete control over your outsourced team. You can meet each member, choose the ones you connect with, and keep them as long as you want. They won’t work for anyone else while they’re a part of your organization.
Save Time, Slash Costs And Scale Fast
Now you can really begin building out your team of outsourced services. Bolster your local staff, or completely replace each department one by one to maximize your cost savings and performance. It gives you unprecedented scalability.
I have been completely satisfied. The representatives are quick and easy to work with.
Technology Solutions Company
While our staff were on leave, StraightSource managed our technical support and development so that our deliverables could still be met on time!
Banking Solutions Provider
The StraightSource agents managed to double our sales over the last 6 months and we have decreased our costs by 30%!
We were able to reduce our operational costs by 40% by Outsourcing Underwriting Support Services to StraightSource!
The StraightSource Team created our Office 365 environment and seamlessly migrating all our end-users with minimal downtime.
Their agents always make a 100% consistent pitch that was positive, with a clean, clear voice that was always warm and friendly.
These Are The Questions We Get Asked The Most
Won’t I Lose Control Of My Business?
Just like having your people upstairs, across the street, or across the country, your outsourced labor will work from your software, your hours, be managed by your management team, and have the same security measures. You will always be in control!
Why Should I Outsource When I Could Just Hire In-House?
Outsourcing labor is extremely lower cost more effective, easy on easy off hiring, no need for HR, Staffing, plus you pay just one flat hourly rate, so no faculty costs, Tax's, insurance, or need for benefits.
Can I Outsource Even If I’m A Small Business?
With Straightsource labor (all of your positions in your company can be outsourced), your small business will be far more profitable and can grow at the rate you want without being saddled with office space, and high labor costs
Which Services Or Tasks Should I Outsource?
Any task or service where you don't need a live person standing in front of your client can be outsourced!
How Much Access Should I Give To My Outsourcing Partner?
Our people work for you full time, so they would have the same access as an in-house employee would need.
How Do You Ensure That Your Data And Your Business Are Safe?
Our facilities have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.
Ready To Slash Call Center Costs Without Sacrificing Service Quality
We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.
Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5% while increasing service quality, there’s no obligation to continue.
Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!