You want to keep your call center separate from every other department in your business. That’s simply become the norm for efficiency’s sake. That’s not to say your call center is not involved with and accountable to other departments; this just means that your call center associates are devoting all of their time to connecting with customers charismatically and effectively.
A locally hired call center will be subject to labor laws that drain your budget; after all, those are your employees. If you can receive the same labor without making an unnecessary commitment to hiring, is that not the ideal situation? That’s what we at StraightSource can help provide. Our outsource call center in Thailand hires only the most patient, committed, and flexible workers to help make sure your customer service is as spotless as the rest of your business. Our training is ongoing to ensure we never fall behind the company itself in terms of changes, and our professionals are available to work at the convenience of multiple time zones. Nearly 10,000 companies around the world have trusted StraightSource for their outsourced labor; we work to make sure we stay reliable, and we hope to add your company to our list of successes.
The last words you want to hear as a prestigious and trusted business are “data leak.” You can outsource labor to efficient, compliant, and flexible workers, but all it takes is one weak password or one improperly set up firewall to undo a company’s image for years.
We at StraightSource never put your company’s or customers’ data at risk. With our specialization in protecting information through call center interactions, we make sure that we’re always at the forefront of cybersecurity. Our recorded calls are airtight, our archives are untouchable, and our hiring company is safe. It’s thanks to our innovations mixed with tried-and-true approaches that we can boast the highest security standards out there. If yours is a business that has been trusted with customers’ private data, our outsouce call center services in Thailand will keep that data safe.
How does outsourcing work? Believe it or not, it’s beneficial to all parties when handled correctly. If your company needs to expand on a budget, it helps to have workers who receive their benefits from elsewhere. By hiring people who are not subject to FICA taxation, you can compete with other growing businesses at a fraction of their expenses. After all, not every company will take the admittedly bold step to outsource, so those that do play on a totally different field.
Meanwhile, your company garners a solid reputation in a foreign country, which is excellent for possible international expansion. Jobs can be in short supply in the developing world, which makes your company’s outsourcing just as beneficial to them as their labor is to you. Moreover, if you like a worker’s discipline and skill enough, you’re able to hire them permanently, which makes outsourcing jobs an excellent business ladder for young professionals looking to lend their skills to the US market.
If you’d like to begin working with us, simply fill out the form below. If you have any questions, we’re happy to hear from you by call as well, using the number at the top of this page. We also deliver high quality call center outsourcing services in India. Additionally, We specialise in financial call center outsourcing services, mortgage outsourcing services & telemarketing services across the world.
Outsourcing that feels like an inhouse team
StraightSource is one of the largest outsourcing enterprises in the world. Over the last 18+ years we’ve helped more than 9,036 companies save time, increase profit, and scale much faster.
We’re dedicated to helping enterprise level companies lower operating costs and improve service quality by connecting you to the global talent pool of top experts.
Some of the industries that benefit the most from our services are Financial Services, Mortgage Services, Technology & Software, Accounting, Medical, Security, IT, and MIS Customer Service.
Outsourcing that feels like an inhouse team
We know how it is, you trust a BPO and for the first few months it’s great. You get their best resources, their best service, and all for a low price! But then you lose your star players, notice a drop in quality and realize everything is entirely out of your control.
Not with StraightSource.
With StraightSource, our unique hiring criteria and business model ensures you only get the best candidates. Before we press go, you can interview each resource to make sure they match your expectations, and if you’re ever unhappy they will be replaced.
Sleep soundly knowing that your business is in the best hands.
Outsourcing that feels like an inhouse team
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Worried about getting locked into a long-term contract if you try outsourcing? Not with StraightSource. You can simply take a 30-day trial of our service with a no-obligation pilot program and experience the quality first-hand.
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You have complete control over your outsourced team. You can meet each member, choose the ones you connect with, and keep them as long as you want. They won’t work for anyone else while they’re a part of your organization.
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Now you can really begin building out your team of outsourced services. Bolster your local staff, or completely replace each department one by one to maximize your cost savings and performance. It gives you unprecedented scalability.
Outsourcing that feels like an inhouse team
Just like having your people upstairs, across the street, or across the country, your outsourced labor will work from your software, your hours, be managed by your management team, and have the same security measures. You will always be in control!
Outsourcing labor is extremely lower cost more effective, easy on easy off hiring, no need for HR, Staffing, plus you pay just one flat hourly rate, so no faculty costs, Tax's, insurance, or need for benefits.
With Straightsource labor (all of your positions in your company can be outsourced), your small business will be far more profitable and can grow at the rate you want without being saddled with office space, and high labor costs
Any task or service where you don't need a live person standing in front of your client can be outsourced!
Our people work for you full time, so they would have the same access as an in-house employee would need.
Our facilities have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.
We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.
Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.
Outsourcing that feels like an inhouse team
