Outbound Call Center Services
Do you need extra staff to carry out your outbound call center services efficiently? Do you need extra personnel to work on a short-term project? If any of these situations apply to your business, there’s no longer any need to go down the traditional route of advertising your positions, shortlisting, interviewing, assessing, and getting references. There is another way to find qualified and experienced high-level call center agents for your business – and you can have the staff you need immediately rather than having to wait weeks or even months.
And that’s through outsourcing.
As a Business Process Outsourcer (BPO), StraightSource® can provide you with highly experienced and qualified low-cost call center agents for your outbound call center.
Outsource Your Outbound Call Center Services using Avatar
- StraightSource provides an INNOVATIVE new solution for Customer Service, Data
- Collection, Technical support, Sales, Lead Generation, Fundraising, and call
- management. StraightSource offers a groundbreaking, game changing and unique
- solution: AVATAR Inbound/Outbound Call services software! With our new “Avatar”
- service, live agents answer your inbound calls or call your Prospects/Clients with
- recording-assisted dialogue, driving a natural sounding conversation. Your Live agents
- monitor each call, so the “Avatar” is interactive with appropriate responses, simulating a
- “real life” conversation. The voice is human, conversational and natural sounding, so
- the prospect never knows they are speaking with the Avatar.
- Our agents only need to be effective listeners. There is no reason to train them on how
- to sell because our Avatar™ Software does the work for them.
- Changes in the call process are easily implemented by loading a recording onto the
- Avatar™ soundboard. Avatar equipped agents are powerful customer service, technical
- support, lead generation telemarketers or appointment setters.
- Our programs provide real-time feedback to business owners ensuring a quick course
- correction to consumer demands.
- Full Compliance – Eliminates fraud and variation. Instant adherence without
- training, chair drops, or monitoring.
- Higher Productivity – Lower talk time, lower wrap up, 1 agent can operate 2-
- 3 calls at a time.
- Lower Cost – Reduced training, coaching, and attrition.
- Continuous Improvement – Drive improvement through process engineering
- instead of agent coaching.
Why Outsource Your Outbound Call Center Services?
There are many reasons to outsource your outbound call center services. Firstly, it ensures that you can access qualified and experienced agents when you need them. Secondly, it will enable you to cut your overall labor costs, including salaries, overheads, equipment, and technology.
Outsourcing may also work for you if you wish to focus on core aspects of your business. You can outsource the less critical operations to us, leaving you to concentrate on the areas that really matter to you.
It’s also an ideal solution if you have roles that only require filling on a temporary or ad hoc basis. For example, if you know that your call center needs to increase an outbound campaign at a certain time of year, you can take on outsourced workers to meet that demand. When the campaign is over, you can scale down your staff easily.
The Benefits of Using Outbound Call Centre Outsourcing
When you choose to outsource outbound call center services, you can look forward to many benefits including:
- Whether you need our people to work during the day or night, you will only pay a low flat-rate fee. You don’t pay more for night-time workers.
- You won’t have to pay for payroll taxes, facilities, management, medical insurance, liability insurances, workman’s comp insurance, retirement plans or vacations and sick days. We take care of all of that.
- If any of our agents are sick, we simply substitute them with another experienced trained person. There’s no downtime for your business.
- You can try out new employees to see if they are a good fit for your call center.
- Our experts provide real-time reporting and recorded calls with 100% quality assurance.
- We’re experts in outbound call center outsourcing and provide the best-in-class Call Center support.
Why You Can Trust StraightSource® with Your Outbound Call Center Outsourcing Needs
While we may not be the largest outsourced labor company in the world, we do have a significant presence. We are a Top BPO with Thousands of clients ranging from small companies right through to large organizations. Once you select a team to work with your company, we ensure they stay with you for as long as you need them – we don’t move them around and they won’t work for any other company while they are working for you.
If you’d like to know more about outbound call center outsourcing, simply get in touch with us here at StraightSource® to request a quote. If you are looking for an outbound call center in India, outbound call center in Philippines or anywhere in the world, Contact StraightSource. We also provide a range of other services including insurance telemarketing, mortgage process outsourcing, software development outsourcing or whatever you need, our world-class call center teams are here to help you grow your business. Try us for 30days!