LOOKING TO OUTSOURCE YOUR CALL CENTER?

Within 30 Days, Our Call Center Will Match
(Or Exceed) Your Current Service Level, While
Lowering Costs Up To 51.5%

OUR CLIENTS

Outbound Call Center Services

Do you need extra staff to carry out your outbound call center services efficiently? Do you need extra personnel to work on a short-term project? If any of these situations apply to your business, there’s no longer any need to go down the traditional route of advertising your positions, shortlisting, interviewing, assessing, and getting references. There is another way to find qualified and experienced high-level call center agents for your business – and you can have the staff you need immediately rather than having to wait weeks or even months.
And that’s through outsourcing.
As a Business Process Outsourcer (BPO), StraightSource® can provide you with highly experienced and qualified low-cost call center agents for your outbound call center.

Outsource Your Outbound Call Center Services using Avatar

  • StraightSource provides an INNOVATIVE new solution for Customer Service, Data
  • Collection, Technical support, Sales, Lead Generation, Fundraising, and call
  • management. StraightSource offers a groundbreaking, game changing and unique
  • solution: AVATAR Inbound/Outbound Call services software! With our new “Avatar”
  • service, live agents answer your inbound calls or call your Prospects/Clients with
  • recording-assisted dialogue, driving a natural sounding conversation. Your Live agents
  • monitor each call, so the “Avatar” is interactive with appropriate responses, simulating a
  • “real life” conversation. The voice is human, conversational and natural sounding, so
  • the prospect never knows they are speaking with the Avatar.
  • Our agents only need to be effective listeners. There is no reason to train them on how
  • to sell because our Avatar™ Software does the work for them.
  • Changes in the call process are easily implemented by loading a recording onto the
  • Avatar™ soundboard. Avatar equipped agents are powerful customer service, technical
  • support, lead generation telemarketers or appointment setters.
  • Our programs provide real-time feedback to business owners ensuring a quick course
  • correction to consumer demands.
  • Full Compliance – Eliminates fraud and variation. Instant adherence without
  • training, chair drops, or monitoring.
  • Higher Productivity – Lower talk time, lower wrap up, 1 agent can operate 2-
  • 3 calls at a time.
  • Lower Cost – Reduced training, coaching, and attrition.
  • Continuous Improvement – Drive improvement through process engineering
  • instead of agent coaching.

Why Outsource Your Outbound Call Center Services?

There are many reasons to outsource your outbound call center services. Firstly, it ensures that you can access qualified and experienced agents when you need them. Secondly, it will enable you to cut your overall labor costs, including salaries, overheads, equipment, and technology.

Outsourcing may also work for you if you wish to focus on core aspects of your business. You can outsource the less critical operations to us, leaving you to concentrate on the areas that really matter to you.

It’s also an ideal solution if you have roles that only require filling on a temporary or ad hoc basis. For example, if you know that your call center needs to increase an outbound campaign at a certain time of year, you can take on outsourced workers to meet that demand. When the campaign is over, you can scale down your staff easily.

Find Out More

 

The Benefits of Using Outbound Call Centre Outsourcing

When you choose to outsource outbound call center services, you can look forward to many benefits including:

  • Whether you need our people to work during the day or night, you will only pay a low flat-rate fee. You don’t pay more for night-time workers.
  • You won’t have to pay for payroll taxes, facilities, management, medical insurance, liability insurances, workman’s comp insurance, retirement plans or vacations and sick days. We take care of all of that.
  • If any of our agents are sick, we simply substitute them with another experienced trained person. There’s no downtime for your business.
  • You can try out new employees to see if they are a good fit for your call center.
  • Our experts provide real-time reporting and recorded calls with 100% quality assurance.
  • We’re experts in call center outsourcing services, both inbound call center outsourcing and outbound call center outsourcing and provide the best-in-class Call Center support.

Why You Can Trust StraightSource® with Your Outbound Call Center Outsourcing Needs

While we may not be the largest outsourced labor company in the USA and the world, we do have a significant presence. We are a Top  BPO with Thousands of clients ranging from small companies right through to large organizations. Once you select a team to work with your company, we ensure they stay with you for as long as you need them – we don’t move them around and they won’t work for any other company while they are working for you.

If you’d like to know more about outbound call center outsourcing, simply get in touch with us here at StraightSource® to request a quote. If you are looking for an outbound call center in Indiaoutbound call center in Philippines or anywhere in the world, Contact StraightSource. We also provide a range of other services including insurance telemarketingmortgage process outsourcing, software development outsourcing or whatever you need, our world-class call center teams are here to help you grow your business. Try us for 30days!

Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

What Is StraightSource And Who Do We Help?

StraightSource is one of the largest outsourcing enterprises in the world. Over the last 18+ years we’ve helped more than 9,036 companies save time, increase profit, and scale much faster.

We’re dedicated to helping enterprise level companies lower operating costs and improve service quality by connecting you to the global talent pool of top experts.

Some of the industries that benefit the most from our services are Financial Services, Mortgage Services, Technology & Software, Accounting, Medical, Security, IT, and MIS Customer Service.

Trusted By Some Of The Most Iconic Companies In The World

What Makes Us Different From Every
Other Labor Outsourcing Service?

We Don’t Feel Like Outsourced Labor

StraightSource employees feel just like your own in house staff. They live further away, yet they use the same software and can be monitored just like your local team. Fast response times, easy resolutions, and seamless communication.

Top Tier Talent For A Single Flat Rate

Our people can work day or night, and you’ll only pay a low flat rate with NO upfront setup costs. Plus if an employee can’t work, we have a bench of experienced people to step in for them without any additional costs to you!

Fast Onboarding And Simple Farewells

We can have an entire project team set up within a few weeks. Once you have your chosen team, you have them for as long as you want. Just give us 30 days’ notice to end the arrangement, with no painful firing costs!

Complete Data Privacy

We have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Superstar Guarantee

We know how it is, you trust a BPO and for the first few months it’s great. You get their best resources, their best service, and all for a low price! But then you lose your star players, notice a drop in quality and realize everything is entirely out of your control.
Not with StraightSource.

With StraightSource, our unique hiring criteria and business model ensures you only get the best candidates. Before we press go, you can interview each resource to make sure they match your expectations, and if you’re ever unhappy they will be replaced.

Sleep soundly knowing that your business is in the best hands.

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

You Can Outsource Virtually Any Business Process Imaginable With StraightSource

We’ve helped more than 9,036 companies in 45 countries around the world so far… replace virtually every process in the organization from top to bottom and gain an unbeatable competitive advantage in their marketplace.

  • Call Center Services
  • Avatar Calling Service
  • Phone Answering Service
  • Up-Selling & Cross-Selling
  • 800 Answering
  • Billing Queries
  • Event & Trade Show Registration
  • Payment Collection
  • Rebate Processing
  • Product Recalls
  • Order Taking
  • Product & Service Information
  • Sales Closing Services
  • Scheduling Appointments
  • Directory Inquiries
  • Charge Back Handling
  • Job Dispatch
  • Warranty Registration
  • Appointment Setting
  • Lead Generation
  • B2C & B2B Customer Acquisition
  • Cold Calling Campaigns
  • Direct Sales
  • Information Gathering
  • Service Follow-ups
  • Market Research & Surveys
  • Customer Loyalty
  • Telesurveys
  • Sales Verification
  • Welcome Call
  • E-mail Follow up
  • Direct Mail Follow up
  • Sales Lead Follow up
  • Product or Service Promotion
  • Debt Collection
  • Database Development
  • Warm Sales Calls
  • Lead Generation
  • Fund Raising
  • Sales Calls
  • Data Collection
  • Customer Service
  • Membership Renewal
  • Mortgage Services
  • Mortgage Lead Generation
  • Mortgage Loan Processing
  • Post Mortgage Closing
  • Mortgage Underwriting
  • Title Services
  • Mortgage Closing
  • Mortgage Appraisals
  • Financial Services
  • Bookkeeping
  • CATI Services
  • Accounting
  • CCTV Monitoring
  • Tax Processing
  • Email Support
  • Invoice Processing
  • Software Development
  • Engineering Services
  • Mechanical Engineering
  • Structural Engineering
  • Architectural Engineering
  • Civil Engineering
  • Electrical Engineering
  • Desktop Publishing
  • Travel Arrangements
  • Schedule Appointments
  • Internet Research
  • Email Correspondence
  • Data Entry
  • Transcription
  • Plan Events
  • Recruiting Processes
  • External Sourcing
  • Client Facing Contract Recruiters
  • On-Site Sourcing
  • Recruiting Team Training
  • IT Staffing Services
  • ATS Cleaning
  • Team Behavioral Interview Training
  • Medical Billing & Coding
  • Teleradiology Services
  • Medical Transcription
  • Healthcare Software
  • Healthcare Claims Adjudication
  • Medical Animation & Illustration
  • Video Production
Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Outsource Your Call Center
In 3 Easy Steps

1

Try Our Top Talent With A 30-Day Pilot Program

Worried about getting locked into a long-term contract if you try outsourcing? Not with StraightSource. You can simply take a 30-day trial of our service with a no-obligation pilot program and experience the quality first-hand.

2

Meet And Select Your Desired Call Center Team

You have complete control over your outsourced team. You can meet each member, choose the ones you connect with, and keep them as long as you want. They won’t work for anyone else while they’re a part of your organization.

 

3

Save Time, Slash Costs And Scale Fast

Now you can really begin building out your team of outsourced services. Bolster your local staff, or completely replace each department one by one to maximize your cost savings and performance. It gives you unprecedented scalability.

Try us risk free for 30 days

Outsourcing that feels like an inhouse team

Don’t take our word for it…

I have been completely satisfied. The representatives are quick and easy to work with.

Technology Solutions Company

While our staff were on leave, StraightSource managed our technical support and development so that our deliverables could still be met on time!

Banking Solutions Provider

The StraightSource agents managed to double our sales over the last 6 months and we have decreased our costs by 30%!

Broadband Carrier

We were able to reduce our operational costs by 40% by Outsourcing Underwriting Support Services to StraightSource!

Residential Lenders

The StraightSource Team created our Office 365 environment and seamlessly migrating all our end-users with minimal downtime.

Pharmaceutical Company

Their agents always make a 100% consistent pitch that was positive, with a clean, clear voice that was always warm and friendly.

Broadband Carrier

These Are The Questions We Get Asked The Most

Won’t I Lose Control Of My Business?

Just like having your people upstairs, across the street, or across the country, your outsourced labor will work from your software, your hours, be managed by your management team, and have the same security measures. You will always be in control!

Why Should I Outsource When I Could Just Hire In-House?

Outsourcing labor is extremely lower cost more effective, easy on easy off hiring, no need for HR, Staffing, plus you pay just one flat hourly rate, so no faculty costs, Tax's, insurance, or need for benefits.

Can I Outsource Even If I’m A Small Business?

With Straightsource labor (all of your positions in your company can be outsourced), your small business will be far more profitable and can grow at the rate you want without being saddled with office space, and high labor costs

Which Services Or Tasks Should I Outsource?

Any task or service where you don't need a live person standing in front of your client can be outsourced!

How Much Access Should I Give To My Outsourcing Partner?

Our people work for you full time, so they would have the same access as an in-house employee would need.

How Do You Ensure That Your Data And Your Business Are Safe?

Our facilities have the highest level of security certifications available. Plus, we vet our employees to ensure your data is safe at all times. We take security concerns very seriously, which is why 9/10 times our security standards are higher than your own.

Ready To Slash Call Center Costs Without Sacrificing Service Quality

We can talk all day about how we’re not like any other outsourced labor service you’ve tried before, but you’d never believe us until you experience it for yourself.

Give our talented people a trial run with a 30-day pilot program. We’ll prove to you that our service is the best in the business and as good (if not better) than what you currently have. If you’re not convinced we can cut your costs up to 51.5​​% while increasing service quality, there’s no obligation to continue.

 

Try Our Service For 30-Days
And If You Aren’t Happy, There’s No Obligation To Stay!

Try us risk free for 30 days

Outsourcing that feels like an inhouse team